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Hear from our employees

Hear from our employees

Tayler Stevens
Eduardo Ruiz
RAJESH PATIL
NAVIN KUMAR
B. PRAKASH
Monpasis Nawalitloha
Sarawut Sidee
Phitchayada Rujinirun
Dorival
Anderson Pereira
Gisele Araújo
黄植琦
王晓冰
Gennady
Nadezhda
Nicolay
Laureen Oakenfold
Noriko Hirai
Alfonso Hanon
Luis Arias
Jin Jakubowski
Marikannu
Pavan
Priya
Srinivas
Trupti
Alexandra Smagina
Boris Kozlov
Irina Kochanova
Ruslan Zaharin
Duangkamol Boonthai
Juntawat Rodprapat
Surakrai Jan-ngarm
Sunee Srijudanu
Vipaporn Wataniyakul

 

North America Sales

Tayler Stevens

1. What are your daily activities at ATAGO?

My Role

My position is Assistant Supervisor North America Division. My main focus is to prospect sales from both current and new companies and industries, while maintaining good relationships with current customers. This is done through activities such as attending tradeshows, in and out of state roving sales, daily phone calls, and information emails. Apart from this, I am also responsible for supporting my department with supervisor activities and on job training to new department members.

2. What are your memorable moments from work, focus on your job, and what do you pay attention the most in your job?

My Job

My most memorable and favorite moments with ATAGO have been going to tradeshows and roving sales to visit customers. It is eye-opening to see how ATAGO equipment help people every day and to be able to talk face to face with people who are interested in learning about our equipment. I focus on using these experiences to help other representatives at ATAGO learn more about applications, and also to be able to educate and secure sales from new customers.

3. What do you like about ATAGO? (office atmosphere, co-workers and environment)

Company

I especially like ATAGO USA's mixed culture and respect the good work ethic my coworkers have despite us being a smaller company. Everyone is willing to share information across departments and it helps us communicate effectively. On a more fun note, ATAGO USA also has some fun events I look forward to every year, like the yearly Mariners baseball game, BBQ, and wine tasting!

 

Latin America Sales

Eduardo Ruiz

1. What is your daily activities at ATAGO?

My Role

Sales representative on the Latin America department. Prospect via telephone and email with potential and current ATAGO users to promote our instruments on different industries.
Assisting to our distributors and end users on L.A region for quotations, dispatching and questions about our models, traveling to different L.A. countries attending tradeshow and conducting product demonstration to clients on different industries. This is a great opportunity for that end users in Latin America to know more about our technology and how they can improve quality control process to always offer quality products to their customers. And for me on learn more about industries, production process, culture because each country has their own and of course open my mind when I offer our instruments because every customer can use our great products.

2. What is your memorable moments through your work, focus on your job, what do you pay attention the most in your job?

My Job

Be able to make that our customers know more about ATAGO new technology, quality and reliability on use. Many customers still think about ATAGO as analog refractometers and they are surprise when discover our new models and features like NFC.
I had the opportunity to attend to a wine trade show in Argentina where end users were amazed with ATAGO non-destructive technology on PAL-HIKARi2, this was a great opportunity for me to learn about wine industry and how ATAGO can improve quality process on industry.

3. How do you like about ATAGO? (office atmosphere, co-workers and environment)

Company

We have a small office so environment is great because it's make possible to know each other well, everybody is professional and with great sense of responsibility. I am really enjoying every day working with all of my co-workers because every day I am learning something new from all the departments.

 

Sr. Engr.

RAJESH PATIL

1. Could you describe your job?

My Job

Since I am working as a Sales engineer in instrument manufacturing company my job is to provide solutions/assistance to different industries as per their application to get the work done. Providing technical help every time to my customer is key feature of my job profile. Of course, generating revenue for my company to drive smoothly is my duty. I am always available to guide, train my juniors. I enjoy my job as it consists of travel at least 4-5 days outside office to various locations within state with every time new people.

2. Please describe the most impressive thing you have ever had in your working experience.

Experience

It is a challenge for every sales person to pitch his very new product and convince to buy it in the price conscious market.

In India Sugar factories are located in very remote places, where reaching itself is a challenge due to bad infrastructure. Sugar factories tend to have low budget to buy new instruments. Until and unless you don't give successful demonstration along with customer list they will not go for new instruments. When I visited the first time a sugar factory in Maharastra state along with just launched RePo unit, I tried to turn their interest into inquiry. They were using cheap quality local make analog Polarimeter and brix meter and trust on result from it. It was challenge to convert their fear of instrument's performance into confidence. I had given them successful demo. I explain each and every technical things ,ease of operation and convenience of our instrument. The technical person then understood benefits of using digital (RePo) over analogue instrument. The then he arrange meeting with Plant head. After very hard negotiation I manage to close this order with two numbers. As a formality, getting actual Purchase Order then follow up for payment with different department like Purchase and Account was tough job for me. In all this process I struggle on every stage to get PO.

3. What do you mostly care in your daily work?

Daily Work

I always assume customer need as a emergency and accordingly try to give prompt reply or solution to the customer's mails, calls or query.
I concentrate on customer satisfaction as it will again convert in new business.

4. Could you describe company atmosphere of ATAGO?

Company

We have friendly atmosphere in our company.We celebrate each and every small win and achievement of our co-worker. We don't interfere in each other's assigned task unless and until he or she has ask for any help. We have given freedom to perform task as per our planning.

5. What do you learn from your co-workers?

Learn

How to set priorities and how it to get done step by step.My co workers always ready to share their failure stories so that I should avoid same mistake again.

 

Regional Manager

NAVIN KUMAR

1. Could you describe your job?

My Job

As I am working here as Manager –Sales and Technical service for Northern Part Of India, my main job is to expand Atago Sales in our territory and to provide best after sales service to the customer. Making strategy and doing implementation on sales expansion by taking reviews from every individual. I also keep watch on our competitors about their new models (means how to keep our self on upper hand with respect to our competitors.

2. Please describe the most impressive thing you have ever had in your working experience.

Experience

Although there were 5-6 no. of cases which were interested but this was recent. In 2016 one Government organization conducted a open tender for Refractometer ,where we were technically qualified but due to some bad practice and they rejected us while we gave successful demonstration of our product this happens in the month of Feb 2017,but as we all knows that every sales person should always open his ears and eyes while doing sales, we put strong objection in front of the higher authority where that takes action against the people involved in this conspiracy and it was retender, and I am glad to tell that this year we came over of all our competitors in March 2018 we won that tender for Refractometer by fighting hard.

3. What do you mostly care in your daily work?

Daily Work

I try to socialize with my colleagues no matters what department they handles, enhance my wisdom, and try to complete my set targets and at last always try to smile whatever the situation is.

4. Could you describe company atmosphere of ATAGO?

Company

It has been more then 8 years of working with Atago India, here the working atmosphere is very friendly. Our H.O shares all the relevant data and ideas with all of us, and as everybody i.e. branch office is free to share idea and we also share important information with all. Especially of our President Mr. R.R .Katti and Director Mr. Prasad Kadam, they guide us and appreciate our hard work, also make note of our mistakes by telling us what to do next time when we failed in respective job given by the organization. Here we are like family.

5. What do you learn from your co-workers?

Learn

As co-workers are very important part of our routine work, no person can always single handily complete the entire work, so here Team works comes into play. Some of my colleagues are very enthusiastic, committed and dedicated to the work, and some are hard working and capture the technical things quickly. So I always try to adapt all these things so that work efficiency can increase every time.

 

Regional Manager

B. PRAKASH

1. Could you describe your job?

My Job

I direct the South team of ATAGO Chennai in Sales, Installation & Customer Service after Sales.

I cover ATAGO Products to the 5 states of Southern India (TamilNadu, Karnataka, Kerala, AndraPradesh, Telangana), Including Pondicherry Union Territory .Give Technical training to the entire team. Motivate the team to achieve the target on time. Analyse each and every enquiry and quote the right product. Solve the customer grievances if any. Find way to improve our Future sales and Collect database.

2. Please describe the most impressive thing you have ever had in your working experience.

Experience

The Most Impressive Thing I ever had in ATAGO. We Received PAL Series Enquiry from one of 100+ years old Carbonated Drink Manufacturer Kalimark Based Southern Part of Chennai. At the Time of Demo Session We introduced our RX and shown Demo of above same.

Even though they don't have Budget at that time .Qc person waited for 5 months and Purchased our RX 5000I,Polax 2L and 6nos of PAL-3 .It gives More respect from Customer as ATAGO Employee.

1. What do you mostly care in your daily work?

Daily Work

Replying Customer Enquiry mail, High End sales follow up, Instruct Sales visit weekly plan to Our Sales Engineers, Payment Follow up, Technical Service Support, Product promotion to new customer.

2. Could you describe company atmosphere of ATAGO?

Company

Even though I am in 10+ years since my join in ATAGO INDIA .Its every day I learn new technology and Application. ATAGO INDIA HO Mumbai and Other Branches of ATAGO India are well Supportive and Friendly and sharing each new experience in Group.

3. What do you learn from your co-workers?

Learn

We learn from each other any unique new application learn from Customer Place sales Visit
And Good Team Work.

 

Managing Director

Monpasis Nawalitloha

1. Could you describe your job?

My Job

As the Managing Director of ATAGO THAILAND, I oversee everything at our company.

Other than taking care of customers and colleagues, I also oversee market expansion, sales, post-sales services and customer satisfaction.

2. Please describe the most impressive thing you have ever had in your working experience.

Experience

The most impressive and satisfying experience is when our customer smiles because our instrument helped solve a problem they had.

3. What do you mostly care in your daily work?

Daily Work

I have an engineer background, so I'm worried about the errors and abnormalities arising from the use of our instrument and making it a priority.

4. Could you describe company atmosphere of ATAGO?

Company

The ATAGO THAILAND staff is like family and you can see it in our smile, warmth and the way we communicate with each other.
Sometimes after work we cook and have dinner at the office.
We have three colleagues that are very good cooks but the fact that we share this time together holds great sentimental value.

5. What do you learn from your co-workers?

Learn

I learn to listening attentively and objectively.
Because I take care of all the things in the office, I must face many problems, so I learn to listening attentively and objectively to solve these problems together.
Being open-minded gives you more options than a one-track mind.

 

Technical Sale

Sarawut Sidee

1. Could you describe your job?

My Job

I'm the Technical Sale, so my target job is selling.
I am in charge of cases that need more skill and special techniques.
Since I have an engineering background, I help other engineers with cases they might have.

2. Please describe the most impressive thing you have ever had in your working experience.

Experience

This question reminds me of a customer that does dehydrated fruits.
He said, he was very appreciative of ATAGO THAILAND's support, so he will recommend other potential customer to us always till now.

3. What do you mostly care in your daily work?

Daily Work

I like being detailed when repairing an instrument that has been malfunctioning because I want to make this instrument run normal as quickly as possible.

4. Could you describe company atmosphere of ATAGO?

Company

ATAGO THAILAND's team is sincere, hard-working, open-minded and highly responsible, this makes it a good atmosphere to work in.

5. What do you learn from your co-workers?

Learn

When I get stuck on a problem, my co-workers are there to advise me.
Teamwork is so important that it is virtually impossible for you to reach the heights of your capabilities or become successful without it.
This is the thing that I learn from my co-worker.

 

Sales

Phitchayada Rujinirun

1. Could you describe your job?

My Job

My job is selling products to existing customer, expanding to the new market and keep the good relationship with the customer to drive our company's business.

2. Please describe the most impressive thing you have ever had in your working experience.

Experience

This is my first case when I just start working.
For Café Amazon case, they need only a hand-held brix meter for a new factory.
I offer the bench-top refractometer (RX-5000i) to the customer as well.
After working so hard with our sale team finally we won the project.

What do you mostly care in your daily work?

Daily Work

One of the things that I enjoy is contacting new customers, especially visiting them for the first time.

3. Could you describe company atmosphere of ATAGO?

Company

The ATAGO THAILAND office is very comfortable, the things that are necessary are provided.
Those things making me feel good, so the working atmosphere was very good.

4. What do you learn from your co-workers?

Learn

I learned to help each other, so we will get through every problem.
The most powerful force ever known on this planet is human cooperation, this is the phrase that I like.
And I have proved with myself.

 

President of ATAGO BRAZIL

Dorival

1. What is your daily activities at ATAGO?

My Job

As president of ATAGO BRAZIL, I act in several areas: commercial, technical and administrative to maintain the highest level of customer satisfaction and promote ATAGO products in Brazil, taking care of the welfare of our employees.

2. What is your memorable moments through your work, focus on your job, what do you pay attention the most in your job

Memorable Moments

Making good sales, being recognized a company that meets the expectations of our customers and promoting our models are daily moments of great satisfaction. Working for ATAGO is an honor. Great company. Great people together.
Many companies make and sell refractometers, but only ATAGO is bringing technology closer to the people and the companies. ATAGO is putting the measurements to who has the power of decision in real time.

3. How do you like about ATAGO? (office atmosphere, co-workers and environment)

Company

Brazil has many diversities, but we are making our company better every day by investing in our structure and people. Looking a lot at ATAGO HQ and ATAGO USA we learned a lot and implemented the Japanese philosophy in our Brazilian branch.

 

Sales Manager

Anderson Pereira

1. What is your daily activities at ATAGO?

My Job

I am a Sales Manager at ATAGO BRASIL, my daily job is to contact clients, conduct external visits, demonstrations, trade shows and give our sales team all the support.

2. What is your memorable moments through your work, focus on your job, what do you pay attention the most in your job

Memorable Moments

The greatest attention is when we have the opportunity to put a new product in the market, ATAGO has constantly launched new technologies, this causes us to have attention and strength in the dissemination and search of new markets.

3. How do you like about ATAGO? (office atmosphere, co-workers and environment)

Company

I feel very happy about the structure offered by ATAGO BRASIL, a modern building with a large dining room, locker rooms, meeting rooms and space for all departments, vendors are close to management and president, which facilitates interaction for support and negotiations.

 

Administrative Manager

Gisele Araújo

1. What is your daily activities at ATAGO?

My Job

I am the Administrative Manager of ATAGO BRASIL being responsible for the financial, tax and import departments.

2. What is your memorable moments through your work, focus on your job, what do you pay attention the most in your job

Memorable Moments

My memorable moments, besides the acknowledgments of the work that I do, are when I can transmit and pass related knowledge in my area of action the people who work in my team, thus helping their professional growth, whether inside or outside the company. Beyond the exchange of experiences I share with them.
What we pay attention to are the changes that are necessary to the current market we work with, where we find tools or suggestions for continuous improvement.

3. How do you like about ATAGO? (office atmosphere, co-workers and environment)

Company

Our work environment today is divided by departments, however we try to promote the maximum integration between them through internal activities. The ambience in it is very pleasant, fit and ample. The working conditions are also very good, besides being free to expose our ideas, promoting well being to employees.

 

After-sales service department

黄植琦

1. Could you describe your job?

My Job

Reply to product inquiries and provide after-sales service, solve the problems about instruments for users.
Responsible in the maintenance of ATAGO series products of troubleshooting and mailing to customers.
Responsible in fault management of products. Analysis and summary of problems to take a report which can give a reference for product improvement.
Make a customer opinions collection about suggestion and comments of the product's design, technology, function, stability, packaging and transportation and so on.

2. Please describe the most impressive thing you have ever had in your working experience.

Experience

One of the most particularly impressive about working in ATAGO is a Brazilian client was using PAL-coffee to measure coffee cherry that they found a large measurement error. He was so anxious to called me for a solution because the quality of the coffee bean relate to an very important business, concentration measurment is an urgent need. Adhering to the customer supreme service idea although that is 12:00AM in China's time, I explained the detail of cleaning and calibration steps and provide a perfect guide to complete measurement that made him with satisfaction and surprise. On the next day,He called me again with express heartfelt thanks! I feel recognized and approved with my job and made me fulfilled in this moment!

3. Could you describe company atmosphere of ATAGO?

Company

Everybody in ATAGO gets on well with each other. Everyone share the delicious food from home and we just like a big family! I Love ATAGO very much!

 

Sales Manager

王晓冰

1. Could you describe your job?

My Job

Searching for prospective customers, keep up-to-date on the clients' need, recommending ATAGO products and promoting transactions.
Keeping update product application knowledge to upkeep and raise the professionalism of ATAGO, establish a good brand position to increase customer satisfaction.
Responsible for the customer pre-sale technical support (including on-site technical support, product demonstrations, sample measurement, etc.), provide pre-sale consultation, model configuration and price confirmation.
Responsible for the advantage industry promotion to increase the market share.
Assist colleagues solve technical questions encountered in the selling process, product technology exchange and installation training, etc.

2. Please describe the most impressive thing you have ever had in your working experience.

Experience

On October 12, 2012, there is a CM-780N in Zhengzhou Foxconn was malfunctioned, the cutting fluid was added anti-foam to avoid the blister, but the measurement was still unstable, and the client request for return. By careful evaluation, the following solutions are presented to the client:
1. Add a small secondary buffer tank to the lower side of the equipment, keep soaking the instrument probe in the cutting fluid for 3 days in ATAGO CHINA'S Office, and find no oil film was appeared.
2. A portion of the oil film will appear with some types of cutting fluid, we suggest them to add a wiper cleaning device , and the unstable problem was solved finally.
In this case I realized that" All difficulties are also paper tigers"

3. Could you describe company atmosphere of ATAGO?

Company

ATAGO CHINA is harmonious working group , everybody here is seriously and responsibility, we help each other to make progress together.

 

President of ATAGO Russia

Gennady

1. Could you describe your job?

My Job

I am a President of ATAGO Russia.

2. Please describe the most impressive thing you have ever had in your working experience.

Experience

I can't single out a specific most impressive thing because you discover something new every day. Every single day is a challenge. And this is cool!

3. What do you mostly care in your daily work?

Daily Work

Every company is a complex clockwork and mechanism. My main goal in ATAGO is to create and debug this mechanism for stable long-term work. Everything should work without failures.

1. Could you describe company atmosphere of ATAGO?

Company

ATAGO Russia is a big friendly family, full of support and mutual understanding.

2. What do you learn from your co-workers?

Learn

I have learned a lot from my colleagues, I can not even list everything. But the most important thing is that I continue to study every day.

 

marketer

Nadezhda

1. Could you describe your job?

My Job

I am a marketer in the Russian branch of ATAGO. I analyze the situation on the Russian market and promote ATAGO products through advertising and also, I administrate Russian ATAGO web-site and online-shop. In my spare time I'm engaged in creative activity: I make various banners and posters, materials for campaigns and also translate and adapt official ATAGO booklets for Russian customers.

2. Please describe the most impressive thing you have ever had in your working experience.

Experience

Once a time I had a conversation with client who wanted to start a clean life by creating own production of various products and drinks. Thanks to a successful dialogue, I managed to find about 12 hand-held devices for him including refractometers, salt-meters, acid-meters and so on. I really hope he will succeed!

3. What do you mostly care in your daily work?

Daily Work

My main goal as ATAGO worker is to provide communication between the producer and the consumer. Using different informational resources including digital campaigns and leaflets I acquaint potential customers with our products and analyzed their needs. And Sales Department is my main assistant in this matter.

4. Could you describe company atmosphere of ATAGO?

Company

The atmosphere of tranquility, coziness and reliability - this is all about ATAGO. A pleasant environment allows you to exclude negative emotions and tune into a productive working mood.

5. What do you learn from your co-workers?

Learn

I have learned from my colleagues how to negotiate and to find a common language with all our customers.

 

Head of Sales Department

Nicolay

1. Could you describe your job?

My Job

I am the Head of Sales Department. My main responsibilities are cold calls, sales, meeting with clients, work with documents. Also, I'm engaged in starting-up and adjustment works and repairing units.

2. Please describe the most impressive thing you have ever had in your working experience.

Experience

The most impressive and unexpected situation I've had in my working experience happened on my first day. I had a call from customer who already bought polarimeter SAC-i and asked what is made for and how to use it. To tell the truth, I was a little bit confused for a second.

3. What do you mostly care in your daily work?

Daily Work

My main goal as an ATAGO worker is to help optimize manufacturing process in Russian companies and increase the quality of products with ATAGO devices.

4. Could you describe company atmosphere of ATAGO?

Company

We have a benevolent atmosphere here in ATAGO. I always can find support and help from my colleagues. And I'm sure that I can lean on everyone in our team.

5. What do you learn from your co-workers?

Learn

During all the time I'm a part of ATAGO-team I learnt a lot from my co-workers including sales techniques, how to negotiate, conduct business correspondence, repair units etc. Now I continue to improve my knowledge of sales and teach newcomers.

 

Human Resource Manager

Laureen Oakenfold

1. What are your daily activities at ATAGO?

My Job

As the Human Resource Manager, I strive to provide an empowering employee-oriented environment.
I also track timekeeping, payroll, full-cycle recruiting, monthly evaluations, training, compensation, benefits, leave, vendor management and the enforcer of company policies & procedures.

2. What are your memorable moments from work?

Experience

One of the most rewarding aspects of my job is the hiring and onboarding of new employees.
Another thing I enjoy about HR is that it’s constantly growing and changing. From compliance with new laws and legislation to technology and employee expectations. It’s always challenging and never boring.

3. What do you like about ATAGO?

Daily Work

We are a hard-working group and we hold each other accountable; we also have a lot of fun team building activities like bowling, Mariners baseball games, BBQs, potlucks, dinners, and wine tastings. We are a close-knit organization and the president is always looking for new ways to improve, grow and implement additional employee benefits.

 

Yorozu Assistant Supervisor

Noriko Hirai

1. What are your daily activities at ATAGO?

My Job

I am working at YOROZU department. “YOROZU” means all kind of things. I do procurement of lab equipment and materials, certifying ATAGO products, mixing and bottling reference solutions for sale and internal purpose, managing demo/loaner units we sent to customers, and research application of our products.

2. What are your memorable moments from work, focus on your job?

Experience

I get to visit ATAGO factory in Saitama and HQ in Tokyo. It was the most beautiful and clean facility I’ve ever been to. I was able to receive training from QA department. It was an eye-opening experience! I cannot wait to apply and share all the techniques I learned. I am very grateful for the opportunity ATAGO provided me.

 

3. What do you like about ATAGO?

Daily Work

The technology that ATAGO brings to the industry. Every year ATAGO comes up with newest technologies and products. I am always excited to learn our new products every year.
ATAGO USA has a great coworkers! Everyone works hard and is willing to learn.

 

Service Technician

Alfonso Hanon

1. What are your daily activities at ATAGO?

My Role

1. I’m a Service Technician at ATAGO USA. My role is to ensure customers’ instruments are working properly. I am in charge of inspecting, calibrating, repairing, and providing feedback to customers on how to take care better care of their products in case an issue arises.

2. What are your memorable moments from work, focus on your job, and what do you pay attention the most in your job?

My Job

a. Most memorable moments are when customers send us emails and provide feedback mentioning how great of an experience it was working with us. As a service technician there’s always a huge sense of responsibility since customers are trusting me with their quality control instruments. It can be a lot of pressure at times, but it always makes me feel great when customers show their gratitude and their positive feelings towards the quality of service we provide.
I enjoy paying attention to the little details that would normally go unnoticed.

 

3. What do you like about ATAGO?(office atmosphere, co-workers and environment)

Company

a. Interaction between co-workers and managers. While some companies may have communication issues, here at ATAGO USA we can freely discuss business matters to obtain a prompt response or tackle an emerging issue. Everyone shares beneficial information that helps us grow together as a company and there’s transparency between departments.
The company also conducts a series of activities like BBQ’s, bowling, baseball games and happy hours throughout the year. Besides being a lot of fun, these activities are a great way to get to know each other and build a better working relationship.

 

Latin America Sales Representative

Luis Arias

1. What are your daily activities at ATAGO?

My Role

Once I come to the office I quickly review my emails from the day before and morning emails, if I have an email that needs to be responded right away I do it, later I start contacting customers to promote our instruments. Every day I contact my distributors to see if they are working in something new, this always help to close sale because you can offer manufacture support with end users, this will give more confidence to the end user when he have to make a decision.

For my day to day sales activities I focus in calling at least 40 customers a day, this will help you to plant seeds for future sales, this always will lead you to sales because maybe when you contact a customer they don’t need anything but in the future they will and they will remember you.

As a Latin America sales rep I contact customer for different countries, but my focus are Mexico, Guatemala, Dominican Republic, Ecuador and Chile, one of my biggest challenges its use wisely my time to contact customer, as are in different time zones sometimes its hard to get in contact with them.

2. What are your memorable moments from work, focus on your job, and what do you pay attention the most in your job?

My Job

I would like to pay attention to details in my paper works every time we process. This includes what instruments customer purchased and trying to find out the reason because we can find out more chance to sell different models and new application from our customers.

My memorable moments from work is satisfaction I have when I hit my monthly sales target and feeling that I am contributing to the company. I always like to hit my target that makes me feel that all of my hard work that I put in my sales calling bear fruit.

 

3. What do you like about ATAGO?(office atmosphere, co-workers and environment)

Company

What I love about ATAGO is the atmosphere in the office. We all get along really well and we are like a small family. I also appreciate our company events because I feel the company shows us gratitude to us of our daily efforts in the office. Different companies that I used to work before didn’t hold any kind of event. Every time after the company events gives me motivation and makes me feel ‘I want to do 110% to achieve our goals’.

 

Administration Assistant

Jin Jakubowski

1. What are your daily activities at ATAGO?

My Role

My position is Admin Assistant at the Admin department and am mainly in charge of administrative tasks and accounting.My tasks range from creating documents to improving the office work environment.

2. What are your memorable moments from work, focus on your job, and what do you pay attention the most in your job?

My Job

There are many tasks in admin, and I think it is important to respond to each case in a flexible and timely manner. As Admin, I try to support other departments as much as possible.
As the department that manages the company's money a few mistakes can lead to great damage. Therefore, being thorough and accurate is important, and we work with the mindset of making every penny count towards our yearly target.

 

3. What do you like about ATAGO?(office atmosphere, co-workers and environment)

Company

There are various company events such as the yearly Mariners baseball game, company BBQ, and wine tasting! They are all fun and a great opportunity to get closer with co-workers from other departments.

 

Engineer (South India)

R. Marikannu

1. Could you describe your job?

My Job

I direct Sales, Installation, Application support & Technical service for two states of South India (Tamilnadu & Kerala) & Pondicherry under guidance from Mr. Prakash. I also provide technical support & service/Calibration of handheld instruments at ATAGO INDIA’s Chennai branch office for the customer from South India under the guidance Mr. Prasad Kadam.

2. Please describe the most impressive thing you have ever had in your working experience.

 

The Most Impressive Thing I ever had in ATAGO, we demoed VISCO at one of the major private dairy at Salem, Tamilnadu. The samples were ice cream mix & chocolate mix. Also in contention were other competitors. There was a major technical debate among us. But due to our consistency in reading & lesser sample quantity with sophisticated technology we received order on same day.

3. What do you mostly care in your daily work?

Daily Work

Checking & replying customer’s enquiries, case to case periodic follow-up for & payment follow-up.
Also product promotion to new customers, fixing appointment for demo/discussions, service/installation visit for high end models & also attending government tenders during technical/commercial stages are part of my job.

4. Could you describe company atmosphere of ATAGO?

Company

I’m working for 5 years in ATAGO INDIA. Everyday I’m learning new applications & technology while discussing with customers (small to high). I sincerely thank our ATAGO INDIA Head office for giving me a wonderful opportunity and friendly support like a family. Here, there is no senior/junior bias. During our all India meeting our HO gathers all our views and perspectives in an equal way.

5. What do you learn from your co-workers?

Learn

We are constantly learning new applications from all co-workers which are shared instantly in our Skype group. It’s really giving me a spiritual energy whenever my co-worker shares his daily experience.

 

Sr. Engineer (West India)

Pavan Swarnkar

1. Could you describe your job?

My Job

As a Sr. Engineer – Sales & Technical Service, I am looking after the Sales & Marketing in the Western India. My main responsibility is to explore new area, applications and to find out new potential customers and also expand our existing customer base. I also try to be in contact with our existing users to understand their changing needs and offer them suitable solutions. Towards technical side I offer online and offline technical support to our customers along with installation at customer sites. I handle certain Key customers to offer them quick and prompt service.

2. Please describe the most impressive thing you have ever had in your working experience.

Experience

It was in 2017; when we received a new inquiry from a Fertilizers manufacturer which was setting up there new plant in Gujarat. After much technical discussion I got opportunity to conduct a demo of RX-7000i at their site. As a general practice I asked about their product properties from which I understood that most of their samples were highly acidic in nature of 2.0 pH and I told them that our instruments sample stage is of Stainless steel which may get damaged to due high acidity of samples and can further damage the instrument. After getting the exact pH values of their multiple samples and discussion with our Technical team I proposed them that the sample stage can be coated with a specific material which will resist such high acidity of their samples to increase the instrument life but the instrument cost will be increased. During this time frame our competitor offered their regular model at lesser price trying to convince the end user that no coating is required. However, with my consistent efforts to make the customer understand the need of coated sample stage I was able to convince the customer to go for ATAGO with PTFE stage coating for longer life of instrument.

3. What do you mostly care in your daily work?

Daily Work

I always try to learn new things from my seniors and co-workers whether it is related to technical aspect or about sales and marketing tricks and tips. Seniors have always been an inspiration to me and I try to utilize their knowledge and experience which always helps me to upgrade my skills to perform by responsibilities more efficiently. As a part of one team I always try to support my teammates whenever they are in difficulty and also to their general queries about our products and application.

4. Could you describe company atmosphere of ATAGO?

Company

The company atmosphere is very harmonious and peaceful. We always believe in team work and try to share our individual experiences which can be helpful to our team mates.
The Management of Atago India has always been supportive and approachable over the years, which always helps each individual to enhance and develop their skills.

5. What do you learn from your co-workers?

Learn

Co-workers help us to learn many things in day to day activities. I had learnt about Time Management, Team work, sharing of ideas and thoughts. Learn about setting priorities and scheduling of our daily tasks according to their importance. Appreciation and giving credits to your co-workers for their achievements always helps to create a trust-worthy relationship with them.

 

Officer (Commercial & Admin., HO)

Priya Dhandha

1. What are your daily activities at ATAGO?

My Job

My position is Officer in Commercial & Administrative department at ATAGO INDIA HO office. My daily activities at ATAGO includes taking care of all commercial activities viz. invoice preparing, payment follow up, taxation, maintaining stock etc.

2. What are your memorable moments from work, focus on your job, and what do you pay attention the most in your job?

My memorable moments in ATAGO are to share the knowledge and my work experience with the people working in my team. I am more focused during preparing government tenders, which are extremely tedious so that we can beat our competitors and get the order.

My memorable moments are when we get selected in technical bid in a tender. It shows my attention to detail in document preparation. Several times, our rivals get rejected due to technical incompetence. It gives me great pride in saying that ATAGO’s bids never get rejected in technical stages.

3. What do you like about ATAGO? (office atmosphere, co-workers and environment)

 

ATAGO INDIA is like family where we all work together in healthy and cooperative atmosphere to make IMPOSSIBLE work POSSIBLE. Very special thanks to our President Mr. R.R.KATTI who always appreciates our work and motivates us.

 

Sr. Engineer (South India)

Srinivas Reddy

1. What are your daily activities at ATAGO?

My Role

Responsible for 3 states namely Telangana, Andhra Pradesh & ODISHA in INDIA focusing on both sales & service. Generating and targeting new sales enquiries, attending tradeshows, regular customer visits, arranging demonstrations at customer place & finalizing purchase orders. At the same time maintaining good relation with existing customers by providing on time service, installations, training, documentation & calibration support.

2. Please describe the most impressive thing you have ever had in your working experience.

Experience

The most impressive thing which I had with Inline Brix monitor (CM-800Alpha). I visited one of the most reputed company’s R&D plant based in HYDERABAD where they were using Brix Hydrometer. I understood their difficulty in taking readings in short period with good accuracy. Then I approached with our Inline Brix monitor (CM-800Alpha), they were impressed with our model and accuracy. Started with 1no’, within span of two years, they purchased 8no’s of CM-800Alpha for a single plant and made their R&D plant with complete automation by making our instrument as a heart of their whole process.

3. Could you describe company atmosphere of ATAGO?

Company

Great environment as our ATAGO INDIA treats all the employees equally and as a family member. Helping in technical discussions, new applications and celebrate orders. Our management always motivates and highly responsible provides employees freedom of work. Gathering and having picnic outstation makes fun atmosphere among employees.

4. What do you learn from your co-workers?

Learn

As we work as a team and regularly shares views and ideas in the meeting and also having discussions on our social media network to improve company business.

 

Sr. Officer (Commercial & Admin., HO)

Trupti Paniker

1. Could you describe your job?

My Job

I am working as Sr. Officer - Commercial & Administrative at Mumbai HO. My job includes several responsibilities i.e. sorting & distribution of emails, banking transactions i.e. inward & outward remittances, submission of documents to bank, quarterly tax return filings, transfer of employees’ salaries, payments to vendors, co-ordination with branch offices, handling import shipment consignments from ATAGO JAPAN up till door delivery at our warehouse, interaction with freight forwarding companies and logistics department, assisting our tax consultant etc.

2. Please describe the most impressive thing you have ever had in your working experience.

Experience

There are many impressive things but most remembered is whenever an ATAGO’s product has won over the competitor’s one. I have several times recommended cross-selling ATAGO Products to many of our key clients. Because of my experience of over 20 years, many customers talk to me when they switch companies. I help close many clients by directing them to the sales team.

3. What do you mostly care in your daily work?

Daily Work

I am dedicated and super passionate about my work. I always try to be perfect in my work and try to learn new things from our respected President Mr. R.R. Katti. I help my colleagues solving their difficulties and do not leave their queries unanswered. Always give appreciation to our sales & service support teams.

4. Could you describe company atmosphere of ATAGO?

Company

I am with ATAGO INDIA before the formation (year 2005) of the company, almost over 22 years!!! I can say I am the first employee of ATAGO INDIA. This itself is self-explanatory about the atmosphere of ATAGO INDIA as a family & team. We do celebrate our regional traditional festivals in office. We also enjoy ATAGO INDIA’s yearly picnic with our families since year 2005. I am very proud to be part of ATAGO (the Numero Uno Co. in instrumentation field).

5. What do you learn from your co-workers?

Learn

Once a team always a team! We at ATAGO INDIA, co-ordinate with each other to get the best output for the company. So new ideas, suggestions are always welcomed from co-workers and I adapt to it. Every co-worker here has the freedom to share their views. They say hard work always pays off, our rise and grind attitude always brings unity among co-workers and deep knowledge of what we do.

 

Development Director

Alexandra Smagina

1. What is your daily activities at ATAGO?

My Job

I am the development Director. I can perform new tasks every day. First of all, I try to control that all business processes are in the right direction. ATAGO Russia is a young company that is only at the beginning of its journey. Every year, every month and every day we analyse and look for a convenient and effective way to organize our work, create such conditions that the team works efficiently, but at the same time with pleasure. Every day I try to pay attention to the inner working atmosphere, make sure everyone is busy and see the direction of their work. Also, I am often responsible for our communication with main office. It is always very interesting, and the main thing is informative. The experience of colleagues from other companies helps to look at the situation from the other side.

2. What are your memorable moments from work?

Experience

It’s amazing how such a big firm like ATAGO is able to combine the scale and willingness of all employees around the world to share their experiences. At the same time, everyone also has a common goal - to help solve problems with the use of our equipment. Therefore, all my memorable moments are related to communication: communication both with Customers, and colleagues from different parts of the world. Thanks to my work, I talked to representatives of large corporations, state institutions’ employees and with people from different countries, from different fields of activity.

3. What do you mostly care in your daily work?

Daily Work

I try to learn something. I believe that if I develop as a professional, the company in which I work also develops.

4. What do you like about ATAGO?

Company

I like everyone’s willingness to solve current questions. There are no situations when colleagues won’t help, share experience, if they already had one, or simply advise possible options.

5. What do you learn from your co-workers?

Learn

We have a small team, so every employee has something that stands out from the others. Someone is really great talking with customers, someone is not afraid of conflict situations and can always listen calmly and resolve the problem. And someone is very technical savvy. Every time you understand you don’t know something, you want to know it as quickly as possible.

 

Sales Manager

Boris Kozlov

1. What is your daily activities at ATAGO?

My Job

I am a sales manager in ATAGO Russia. The list of my main tasks includes consultation on the ATAGO product range, processing and conducting transactions, drafting contracts.

2. What are your memorable moments from work?

Experience

From the memorable moments I can distinguish the carrying out of commissioning works on the POLAX-2L polarimeter. It was an interesting and unusual experience.

3. What do you mostly care in your daily work?

Daily Work

I try to provide my customers with as much information as possible on the equipment and make it easier for them to choose. I always maintain constant customer contact and punctuality in performing basic tasks.

4. What do you like about ATAGO?

Company

I think ATAGO Russia team is very unit and we always support each other.

5. What do you learn from your co-workers?

Learn

It's hard to remember something certain. Most likely it is the ability to work with this type of instruments.

 

Sales Manager

Irina Kochanova

1. What is your daily activities at ATAGO?

My Job

As a sales manager I work with customers (daily hot and warm calls, searching for new customers and working with an existing customer base), control over the device shipments, dispatching instruments over Kazakhstan.

2. What are your memorable moments from work?

Experience

Sometimes I encounter very interesting requests, which can be answered only by studying a huge amount of information on the Internet and collegially discussing this question.

3. What do you mostly care in your daily work?

Daily Work

I focus on creating friendly relationships with customers. My personal approach is to make our dialogue memorable so that in future the client certainly remembers me. I always help to deal with the instruments as much as possible.

4. What do you like about ATAGO?

Company

You study a lot of new interesting and useful information while processing customer requests almost everyday. I have responsive and friendly colleagues, striving to improve the level of team work daily.

5. What do you learn from your co-workers?

Learn

I’ve learned and I’m still learning a lot of new information, a lot of new knowledge. I adopt colleagues’ experience in sales.

 

Service Engineer

Ruslan Zaharin

1. What is your daily activities at ATAGO?

My Job

I am a service engineer at ATAGO Russia. I am engaged in diagnostics, repair and commissioning of instruments.

2. What are your memorable moments from work?

Experience

I was performing commissioning works at the huge plant in small town in Russia.

3. What do you mostly care in your daily work?

Daily Work

A detailed study of each individual instrument even outside the scope of the assigned tasks in order to have a complete understanding of the operation of the instrument.

4. What do you like about ATAGO?

Company

The good working environment, helpful colleagues and an interesting profile of work.

5. What do you learn from your co-workers?

Learn

Pretty much everything I know.

 

Secretary Coordinator

Duangkamol Boonthai

1. What is your daily activities at ATAGO?

My Job

I am office administrator. Every day I manage phone calls and e-mail, prepare quotations and proposals for sale reps, collaborate with sale reps, customers and internal departments to ensure smooth sales processing.

2. What are your memorable moments from work?

Experience

My impression is I can manage everything for sale reps when they are not in the office, help them to serve the customer. I focus on my job done on time and avoid any mistakes.

3. What do you like about ATAGO?

Company

Our office is small but full of the colleagues are friendly and helpful. I enjoy working as part of this team.

 

Service Engineer

Juntawat Rodprapat

1. What is your daily activities at ATAGO?

My Job

I am service engineer. My responsibility is installing, repairing and doing calibration the equipment. Moreover I help to analyze and solve the problem which the customer demands.

2. What are your memorable moments from work?

Experience

For my impression, it occurs every day I work because I can use all my experience and my knowledge to help my customer smoothly working and saving cost by repairing the broken equipment back into good condition. It also maintain the good relationship between our company and customer which it is the thing that I pay attention.

3. What do you like about ATAGO?

Company

Our office is collaborative office, everyone help each other, no matter whose job. When breaking from work, we usually have the activity together that make us enjoying and having fun together.

 

Technical Sale

Surakrai Jan-ngarm

1. What is your daily activities at ATAGO?

My Job

I am sale representative. I visit the customer to present, promote, do product demonstration and sell our product to customer. I also help customer solve their problems to maximize satisfaction and maintain good relationships with the customer. Besides, I always generate sales leads and do the report.

2. What are your memorable moments from work?

Experience

In my memory, there is one our existing customer, He changed to buy the instrument from our competitor. Anyway I still always support them our best including help them resolve our broken existing instrument, training their staff to operate and do maintenance and find the solution to solve the problem about their application. Finally they believe in our instrument and our service. They came back to be our royalty customer and continue buying our instrument. I always pay attention to our customers are satisfied with the products and services of our company.

3. What do you like about ATAGO?

Company

Our management is open-minded to everyone ideas. They take all ideas into consideration and be respected. Our colleague get along and help each other to accomplish the team goal together. I love this job. I always meet the new customers and variety of new tasks that can help me improve myself.

 

Admin

Sunee Srijudanu

1. What is your daily activities at ATAGO?

My Job

I am office administrator, I respond phone calls for after sale service, do the service engineer schedule, preparing the invoices and arrange delivery the instruments. Furthermore I will assist colleagues whenever necessary.

2. What are your memorable moments from work?

Experience

I always do my best in every job I get. I also do the invoice too so I always pay attention to ensure our jobs are complete and don’t have error.

3. What do you like about ATAGO?

Company

ATAGO is not only my workplace, it is the part of my life. I’ve work for ATAGO Thailand since the company just founded so I feel ATAGO is my family. Everyone has close relationship like a member in my family.

 

Assistant executive officer

Vipaporn Wataniyakul

1. What is your daily activities at ATAGO?

My Job

I am general manager, I work for ATAGO Thailand Co.,Ltd. In everyday I collaborate with executives to improve efficiency the overall operations of our company. Meeting with sale team or meeting with sale representative one-on-one to review the deal, target, performance and help them resolve the issues as soon as they arose. Motivating the team, coaching and advising them. Planning and implement the sales training program including sale tactics, product knowledge and application. Planning marketing activity such as participate exhibition and doing sale promotions. Visiting the customer.

2. What are your memorable moments from work?

Experience

Every time my team faces the problem, we will hold together and help each other to solve the problem. I will get involve with them and pass it together. It doesn’t matter is it whose deal, we work as a team. The two things are the most important for me that are customer satisfaction and team work.

3. What do you like about ATAGO?

Company

Our company has very nice culture. We work as a team. Everyone help each other and usually communicate, share their ideas and experiences to their colleague, make they can using other experience to help accomplish their job. You will never work alone if you working here.